- The 2015 Leadership Summit featured a new event format that was a smashing success with attendees and sponsors. Valuable education delivered by speakers from outside the industry was coupled with exhilarating networking events and one-on-one meetings with 225 industry professionals from across the country.
- During ESA’s Day on Capitol Hill, over 100 meetings were conducted with US House and US Senate members and their staff
- ESX 2015 took place in June in Baltimore, MD and drew over 1,750 industry professionals and 160 exhibitors from across the country. 5 Main Stage events and 31 educational sessions inspired attendees that left with actionable content to improve their businesses.
Training & Certification
During 2015 the Member Service Center personnel:
phone calls, made over
phone calls and sent over
emails to provide high quality service to members, prospective members, chapters and other stakeholders.
Prepared and sent over
membership kits, processed
member payments, credits or refunds and made
member record updates in our database with extremely high accuracy and efficiency.
Member Service Center Personnel received a 100% “Superior” rating in our customer satisfaction survey during 2015!!
ESA expanded its advocacy program and joined the State Government Affairs Council, which brings together government relations professionals and state legislators from around the country to network, collaborate and learn from experts in government advocacy. ESA galvanized members in Kentucky and surrounding states over regulatory proposals that would have been very harmful to the industry. ESA identified problematic California legislation regarding the auto renewal of alarm contracts and notified the chapter, which took quick action. ESA took a proactive approach by reaching out to a number of other chapter leaders about a variety of legislation, positive and negative, that could have a significant impact on the industry in their state. ESA reviewed over 1,000 pieces of legislation and tagged over 200 bills for daily monitoring in 2015.